If you can't find the answer you're looking for in this knowledge base, then you can contact us for technical support with operating, account issues, and general inquiries.

Email

[email protected]

From the console

Click Contact Support in sidebar.

Operating issues?

Please provide the following information:

1. Approximate date and time of the problem in UTC

2. The full name of the station you were connected to, band, and mode e.g. "W1/Lubec, 6m, FT8"

3. Operating system and browser e.g. "Windows 10, Chrome"

4. Please specify any of the following:

   • Hardware
     • FlexRadio Maestro
     • Elecraft K3/0-Mini
     • RHR DXmate
   • Software
     • WebDX
     • RHR desktop app
     • FlexRadio SmartSDR
     • FlexRadio SmartCAT
     • FlexRadio SmartDAX
     • Windows virtual audio cables (VAC)
     • macOS Loopback
     • WSJT-X
     • N1MM
     • Any third-party logging, digital mode, or rig control software